TY  - BOOK
AU  - Friedberg, Michael S.
AU  - L. Title.
TI  - Staff competency in patients access: tools, tests and tips for building a successful team
SN  - 978-1-60146-095-0
U1  - 362.10683 F899 2007 
CY  - Marblehead, MA.
PB  - HCPro.
KW  - Practice management, Medical
KW  - Organization & administration
KW  - HealthFacilities--Personnel Management
KW  - Medical Personnel
KW  - Communication in Personnel Management
ER  -