TY  - BOOK
AU  - Keen, Peter G.W.
AU  - 
TI  - The process edge: creating value where it counts
SN  - 0-87584-588-6
U1  - 658.4063 K264 1997 
CY  - Boston
PB  - Harvard Business School Press.
KW  - Organizational effectiveness
KW  - Reengineering (Management)
N1  - Includes index
ER  -