TY  - BOOK
AU  - Lewis, Ralph G.
AU  - 
AU  - Smith, Douglas H.
TI  - Total quality in higher education
SN  - 81-8274-145-9
U1  - 378.1 L675 2006 
CY  - New Delhi
PB  - St. Lucie Press.
KW  - Total quality management
KW  - Education, Higher
KW  - Administration
ER  -