TY  - BOOK
AU  - Preffer, Jeffrey
AU  - 
AU  - Sutton, Robert.
TI  - The knowing - doing gap: how smart companies turn knowledge into action
SN  - 1-57851-124-0
U1  - 658.4038 P524 2000 
CY  - Boston
PB  - Harvard Business School Press.
KW  - Organizational effectiveness
KW  - Knowledge management
N1  - Include index
ER  -