TY - BOOK AU - Cooperrider, David L. TI - Appreciative inquiry: an emerging direction for organization development SN - 1-58874-121-4 U1 - 658.406 Ap653 2001 CY - Champaign, Illinois PB - Stipes Publishing L.L.C. KW - Communication in organizations KW - Customer relations KW - Appreciative inquiry ER -