TY  - BOOK
AU  - Swanson, Richard A.
AU  - 
TI  - Analysis for improving performance: tools for diagnosing organizations & documenting workplace expertise
SN  - 1-57675-001-9
U1  - 658.314 Sw972 1996 
CY  - San Francisco
PB  - Berrett Koehler Publishers.
KW  - Task analysis
KW  - Performance standards
N1  - Includes bibliog. ref. & index
ER  -